Same Day Dispatch & ‘Free Fast Track’ Upgrade For items eligible for same-day dispatch and free next-day delivery, please note that this is a production upgrade within the factory and not a courier service. Orders must be placed before 11 am, and all items in the order must qualify. For orders placed after 11 am, qualifying items will be dispatched the next working day. While we dispatch all items on a next-day service, due to the unique nature of our freight, our delivery partners request that we allow 2 working days for any item sent by us. To benefit from our free promotion production upgrades, select these during checkout. A delivery fee applies to orders under our £179.00 threshold, irrespective of any free production promotion advertised on individual products. The Headrail All our TradeChoice Starwood Blind headrails are made from very strong PVC material – colour co-ordinated to match the blind colour as closely as possible. The Bottom Bar All our TradeChoice Starwood Blind bottom bars are hollow, so we include a set of plastic, colour co-ordinated end caps with each blind. The end caps are usually inserted in production, but occasionally these may be left in the bracket box for the customer to install. In this case, simply slot each end cap into the bottom bar profile – no tools needed. The Brackets All necessary brackets and components are included in your delivery. We do not include fixing screws or wall plugs as different windows require different fixings. It’s straightforward to fit the blinds using our universal brackets. These can be face, side or top fixed to the window, wall or lintel. The Controls As standard, our blinds are supplied with a Right Hand Raise and Left Hand Tilt operation. For TradeChoice Starwood Venetian Blinds, we do not offer the facility to switch the control sides. The Ends We cut our blinds from pre-manufactured box sizes. As a result, the ends will be unfinished and the plastic material is visible when viewed side on. This is self coloured and does not pose any concerns – whether fitted inside or outside a window Recess. The Pelmet We leave the pelmet “Uncut” at the standard box size. We recommend you use a standard hacksaw to cut the pelmet to size. The pelmet arrives mitred on one side only – as standard we include both mitre pieces. Within each product page, we offer “Flush Cut to Size” and “Pelmet Cut & Mitred With Returns” options for an additional cost. The Mitred Returns will always be sent separately from the pelmet to prevent them from breaking in transit. The fixings to join these together are all included in your delivery. The Blind Length The actual drop of your blind is manufactured as close as possible to your measurements, dependant on your slat size, on occasions the blind can be slightly longer than the drop requested. Should extra slats sit on the bottom bar? On all our Wooden Blinds it is normal for up to two slats to sit on the bottom bar, this is to cover the punch holes in the bottom bar and to minimise the light seepage. Sometimes you will have a second slat sat on the bottom bar, this is there to block the light when closed, and even though it may look like it shouldn’t be there – trust us it is meant to be! The Ladders We cannot alter the ladder spacings, so the width of your blind will determine number of ladders. Please contact us if you require to know the specific number of ladders in any blind. Tolerances & Weight All our blinds are meticulously crafted by highly skilled professionals and are made to measure. Given the custom nature of our products, there is a Width tolerance of +/- 5mm and a Drop tolerance of +/- 10mm on all Recess, Exact Blind Size, and Bracket to Bracket measurement options. While we strive for accuracy, these tolerances account for machinery and saw blades used in the cutting process. Wooden Blinds, due to their bespoke cutting, may have small chips on slat edges, with those of 1mm or less falling within our tolerance, invisible at a meter’s distance. Wooden and Faux Wooden Blinds may arrive with minor scratches on the headrail, covered by the supplied Pelmet/Valance. Blinds over 2000mm wide, especially Faux Wood, are naturally heavier. Opt for motorization or split larger windows into smaller blinds if concerned about weight. When raising/lowering blinds, use one hand to assist. A bow/sag of up to 2% of the blind’s width in the raised position is normal. Woodenblinds.co.uk addresses issues on a case-by-case basis to ensure customer satisfaction. Child Safety As proud members of the British Blinds & Shutter Association (BBSA), we prioritize the safety of young children. Our commitment is reflected in the blinds we manufacture, adhering to the British & European Safety Standards (BS EN 13120:2009+A1:2014) guidelines. All our blinds come equipped with a cleat, securely fastening cords to the wall with a clear cord tidy. A breakaway cord condenser is pre-fitted to lift cords, ensuring a safe breakaway in case of horizontal force, eliminating hazardous loops. For Venetian blinds, cord drops longer than 1000mm are never manufactured. We strongly recommend ensuring the bottom of the cords is at least 1500mm from the floor after installation. While cords of 1000mm may be challenging to reach on high windows, contact us with your Install Height, and we can advise on longer cords, always following the 1500mm guideline. Product Images Our product images serve as illustrative representations. Although we strive for accuracy, factors may affect how colours, textures, or finishes appear on your device. To ensure satisfaction, we recommend ordering a free sample before purchase. Our samples are dispatched via first-class mail on the same day, allowing you to assess colours, textures, and finishes first-hand.